FAQ

We were moving and building out a new facility which is why we were unable to produce regularly but we are happy to share that our new facility is operational. We are updating our inventory daily so be on the lookout as some of our products are running out faster than we can make them!

If anything was wrong with your order, whether that be an item missing or a damaged package, please do not hesitate to let us know!! We are always more than happy to ship out another package or offer a refund, your satisfaction is our top priority!

Shipping is calculated at checkout and depends on a multitude of factors including the distance of delivery, weight, etc. The price is directly given from our carrier (UPS) with no added fees or charges from us!

We try our absolute best to get orders out the very next business day! Once your order goes out, you should receive the tracking number in an email or text for you to follow. Please note the date range given at checkout is given by UPS and not a guarantee, just an estimate. If there is an issue with your shipment or you never received your order, please reach out to us and let us know!

We package by weight and not count, so the count of sausages in our packages can vary!

There are a few ways to reach us! You can use the "Chat With Us" pop up box on our website in the lower right corner, or fill out the Contact Us form that can be found at the top. You can also call us during our business hours at (800) 852-5019. Phone and Live Chat Hours of Business: Monday - Friday: 9am - 3pm EST